This policy explains how Kafkalabs, Inc. (“Kafka Labs”, “we”, “us”) collects, uses, and shares personal information when you visit kafkalabs.com, contact us, or use our products, including Turtle and Turtle Fast (together, the “Services”). Where a product publishes its own privacy terms, those terms apply to that product in addition to this policy.
Information we collect
Website. We collect basic analytics about visits to this site, such as pages viewed, approximate location derived from your IP address, and device and browser type. We use Vercel Analytics and Google Analytics for this. If you email us, we keep the email and your contact details so we can reply.
Products. When you use Turtle or Turtle Fast we collect the account information you provide (such as your name, email address, and phone number) and the data needed to run the service. For a voice agent this includes call audio, transcripts, and summaries of calls the agent handles, as well as the information you connect to it so it can act on your behalf.
How we use information
- To provide, operate, secure, and support the Services.
- To understand how the Services are used and to improve their reliability and quality.
- To communicate with you about the Services, including beta and waitlist updates.
- To comply with law and to enforce our terms.
We do not sell personal information.
How we share information
We share information with service providers that help us run the Services, such as cloud hosting, telephony carriers, analytics, email delivery, and AI model providers. These providers may only use the information to perform services for us. We may also share information when required by law, to protect the rights and safety of users and the public, or as part of a merger, acquisition, or sale of assets.
Call recording and consent
Calls handled by Turtle may be recorded and transcribed so the agent can do its job and so you can review what happened. You are responsible for providing any notice and obtaining any consent that applicable law requires from the people the agent talks to.
Retention
We keep personal information for as long as needed to provide the Services and for legitimate business purposes such as security, record keeping, and legal compliance. You can ask us to delete your account data at any time.
Security
We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.
Your choices and rights
Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. California residents have rights under the CCPA, including the right to know what information we collect and to request its deletion. To exercise any of these rights, email nikhil@kafkalabs.com. We will not discriminate against you for exercising them.
Children
The Services are not directed to children under 16, and we do not knowingly collect personal information from them.
International transfers
We are based in the United States and process information there. If you use the Services from elsewhere, your information will be transferred to and processed in the United States.
Changes
We may update this policy from time to time. We will post the new version here and update the date at the top of the page.
Contact
Kafkalabs, Inc., San Francisco, CA.
nikhil@kafkalabs.com